PRIVACY POLICY
Welcome to ROKXOR, and thank you for visiting our website www.rokxor.com. Throughout this Privacy Policy, the terms “merchant”, “we”, “us” and “our” refer to ROKXOR, while “Customer”, “you”, “your” and “yourself” refer to users and customers of our website.
We understand the trust our customers place in us and our responsibility to protect their privacy. This Privacy Policy explains how we collect, use, store and protect personal information obtained through this Website. Please review this Policy before using the Website or submitting any personal information. By accessing or using the Website, you acknowledge the practices described in this Privacy Policy. We may update this Policy from time to time, and any changes will apply on a going-forward basis from the date they are published. We encourage you to review this page periodically.
- Information We Collect
When you visit our website, place an order or contact us, we may collect information including:
- Name, email address and telephone number
- Billing and shipping address
- Order and transaction details
- Account information
- Customer service communications
- IP address, browser, device and Website usage information
- How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Process and verify payments
- Arrange shipping and delivery
- Provide customer support
- Communicate order and tracking updates
- Process returns, refunds or replacements
- Prevent fraudulent or unauthorized transactions
- Improve our website and services
- Comply with legal and regulatory obligations
- Payment Information
Payments may be processed through third-party payment gateways, banks or other payment service providers.
ROKXOR does not necessarily receive or store complete card details entered directly into a third-party payment system. Such information is handled according to the security and privacy practices of the applicable payment provider.
- Sharing of Information
We do not sell or rent your personal information.
Information may be shared only when reasonably necessary with trusted service providers such as:
- Payment processors and banks
- Shipping and logistics companies
- Website and hosting providers
- Fraud-prevention services
- Professional advisers
- Government or regulatory authorities where legally required
- Cookies
Our website may use cookies and similar technologies to operate the shopping cart and checkout, remember preferences, analyse Website performance and improve your browsing experience.
You may manage cookies through your browser settings or any cookie-management options provided on the Website.
- Data Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, loss, misuse or disclosure.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
- Data Retention
Personal information may be retained for as long as reasonably necessary to process orders, provide customer service, maintain financial and transaction records, resolve disputes and comply with applicable legal requirements.
- Your Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information held by us.
You may contact us if you wish to make a privacy-related request.
- Third-Party Websites
Our website may contain links to third-party websites or services. ROKXOR is not responsible for the privacy practices or content of independently operated third-party websites.
We recommend reviewing their privacy policies before providing personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal requirements.
- Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us at:
Email: support@rokxor.com
Website: www.rokxor.com